Because Experience Matters with Jack Hanks
This show is for everyone in public adjusting who wants to make more sales, get more claims approved, and become a master advocate for their clients. Because Experience Matters is hosted by Jack Hanks, who has over 30 years of industry experience and was voted 2021 Public Adjuster of the year by his peers.
Episodes
20 episodes
Unmasking the Insurance Industry's Flaws: A Call for Change with Special Guest Galen Hair
Jack sits down with litigator Galen Hair. He is a Partner with Insurance Claim HQ as well as Hair Shunnarah Trial Attorneys.Galen was brought up in a relatively poor household and took up vocal performance at Boston University in 2003, ...
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1:02:04
18. The Latinos En Roofing Movement with Special Guest Amparo Sancen
Jack sits down with Latinos En Roofing Founder Amparo Sancen.Amparo worked as a medical assistant for years after moving to the U.S. and was quickly inspired to enter construction after getting to know a number of clients in that indust...
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56:26
17. From Rock Bottom to Rooftops: Heather Hitchcock's Story of Reinvention
Jack sits down with Heather Hitchcock, Chief Executive Officer at Royal Roofing & Construction of Texas, a woman-owned residential and commercial roofing contractor that services the Greater Houston area.Listen in as Heather reflect...
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49:31
16. Forensic Engineering for Public Claims Adjusting with Special Guests Todd Stern and Chris Courville
Jack sits down with longtime friends Todd Stern and Chris Courville to discuss their greatest lessons learned on the journey to establishing their own forensic engineering firms.Todd Stern spent his entire career in the construction ind...
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1:06:44
15. Working with Family and Navigating Friendships in Business with Special Guest Jack Pinsel
In this episode, CEO of Hail 911, Jack Pinsel, talks with Jack about working with family and navigating friendships and business relationships. Jack has served as Hail 911 CEO for over 23 years, and CEO of Elite Call for 24 years.The Ja...
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Episode 15
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57:46
14. Using AI in the Claims Adjusting Process with Special Guest John Wood
In this episode, Partner at Green Klein & Wood, John Wood, joins Jack to talk about AI, the idea of humachines, using AI in the claims adjusting process, sustainability, practicing law, and getting John’s advice to his younger self....
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57:27
13. The Ins and Outs of the Tree Services Industry with Special Guest Jacob Guidry
In this episode, the Owner of Tree Guardian, Jacob Guidry, talks with Jack about the tree services industry and working with Public Adjusters. Jacob understands trees inside and out. When other local tree services can’t handle a job, they call ...
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40:42
12. The Changing Legal Landscape of Public Claims Adjusting with Special Guest Chad Robinson
Host: Jack HanksSpecial Guest: Chad RobinsonEpisode SummaryIn this episode, Your Damage Lawyer, Chad Robinson, PLLC, talks about the other side of the insurance industry. Chad graduated with cum l...
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1:16:04
11. Handling Claims and Appraisals with Special Guest Zach Moseley
Host: Jack HanksSpecial Guest: Zach MoseleyEpisode SummaryIn this episode, Founding Partner of MMA, PLLC, Zach Moseley, talks about his experiences throughout his career. Zach has a vested interes...
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Episode 11
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1:06:50
10. The Power of Branding with Special Guest Joseph Hughes
Because Experience Matters PodcastSpecial Guest: Joseph HughesEpisode SummaryIn this episode, Owner of Contractor Dynamics, Joseph Hughes, talks about construction, business, branding, and parenting. Jo...
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Episode 10
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55:51
9. The 2022 Legal Landscape for Public Claims Adjusters with Special Guest Chip Merlin
Host: Jack HanksSpecial Guest: Chip MerlinEpisode SummaryIn this episode, the Founder and President of Merlin Law Group, Chip Merlin, talks about his prolific career. Chip as the “Babe Ruth of Hur...
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1:06:22
8. The Lack of Training in Public Claims Adjusting with Special Guest Steve Badger
Host: Jack HanksSpecial Guest: Steve BadgerEpisode SummaryIn this episode, Partner at Zelle LLP, Steve Badger, talks about disasters, disputes, and Darth Vader. Steve holds a BS in Economics from the Universi...
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1:13:06
7. Creating a Successful Business with Special Guest Logan Graff
Host: Jack HanksSpecial Guest: Logan GraffEpisode SummaryIn this episode, Partner and VP of Sales and Operations at Crest Exteriors, Logan Graff, talks about partnerships, parenting, and positivity. Aft...
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Episode 7
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1:02:03
6. The Fight Against Insurance Fraud with Special Guest Doug Quinn
Host: Jack HanksSpecial Guest: Doug QuinnEpisode SummaryIn this episode, Executive Director of The American Policyholder Association, Doug Quinn, talks about the fight against insurance fraud. Doug hold...
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Episode 6
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1:16:42
5. Running a Public Adjusting Business During Covid with Special Guest Eric Spence
Host: Jack HanksSpecial Guest: Eric SpenceEpisode SummaryIn this episode, CEO and President of RAM Windows, Eric Spence, talks about running a successful business through the pandemic. Eric served...
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Episode 5
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50:36
4. Meteorology Reports and Storm Chasing with Special Guest Derik Kline
Host: Jack HanksSpecial Guest: Derik KlineEpisode SummaryIn this episode, the Owner of Hail Trace, Derik Kline, talks about building a business out of storm chasing. Derik’s career in storm chasing bega...
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Episode 4
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50:29
Special Episode - Debating the Pros and Cons of Using Lump Sum Contracts
Host: Jack HanksSpecial Guests: John Woods, Partner of Green Klein & Wood - representing insured property owners recovering insurance proceeds after casualty events.Nick Forsell...
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1:10:02
3. The Legal Side of Public Claims Adjusting with Special Guest Steven Bush
Host: Jack HanksSpecial Guest: Steven BushEpisode SummaryIn this episode, Managing Member of The Bush Law Group, Steven Bush, talks about running a successful business and the legal side of contracting....
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Episode 3
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1:04:10
2. Discipline and Accountability for Public Adjusters - Jack Hanks with Special Guest Jack Pinsel
Host: Jack HanksSpecial Guest: Jack PinselEpisode SummaryIn this episode, the CEO of Hail 911, Jack Pinsel, talks about growth, parenting, and the future. Jack has served as Hail 911 CEO for over 23 yea...
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Episode 2
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43:44
